Cancellation policy

Some items in our store may be offered to you as a pre-order or try before you buy. This cancellation policy of lays out how you can change or cancel these kinds of purchases. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Custom Items

If you order an item to be custom made for you we will collect 50% of the payment at the time of order which puts you on the list of customs to be made. If you need this item for a specific date make sure we have that via email or order form ASAP! If we cannot accommodate that we will refund you the down payment. If you pay your deposit and later decide you do not want the item before it is finished you will forfeit the down payment, if we finish the item and you decide you want to cancel your order we will still bill you for the remainder of the item.

EXAMPLE:

Customer orders custom tooled tie for a wedding. Customer puts 50% down, 5 days later customer is not getting married and reaches out to cancel order. Order is canceled and deposit is forfeited (possibly refunded at management discretion) 

EXAMPLE 2:

Customer orders custom tooled tie for a wedding. Customer puts 50% down, 14 days later customer is not getting married and reaches out to cancel order. Order is completed ready to ship, customer pays entire bill and item is shipped or not shipped at the customers choice. Once custom work is complete there will be no refunds.