Refund policy

Lazy L Ranch Co., we want you to feel confident with every purchase. We carefully prepare and inspect each order before it leaves us, but if something is not right, we’re here to help.

We accept return requests within 14 days of delivery. To be eligible for a return, items must be unused, unworn, unwashed, undamaged, and in their original condition, with all original tags, packaging, and accessories included. Saddles, tack, bits, riding equipment, and other gear must show no signs of use, fitting, riding, dirt, wear, or alteration.

Custom-made, personalized, specially ordered, or modified products are not eligible for returns or refunds unless they arrive damaged, defective, or incorrect. Clearance items, gift cards, and products marked Final Sale are also not eligible for return.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at lazylranchco@gmail.com with your order number and clear photos of the item and packaging. We will review the issue and work with you to provide an appropriate resolution.

Customers are responsible for return shipping costs unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless otherwise required by applicable law. We recommend using a trackable shipping service when returning an item.

Once your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Please contact us at lazylranchco@gmail.com before sending any return so we can confirm eligibility and provide the correct return instructions.