Shipping policy

Lazy L Ranch Co., we understand how exciting it is to receive your order, and we take care when preparing and processing every purchase.

Orders are generally processed within 3–7 business days after payment has been successfully confirmed. Business days do not include weekends or public holidays. Processing may take longer during promotional periods, holidays, product launches, custom orders, or periods of unusually high order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information whenever tracking is available. Please allow approximately 24–72 hours for the shipping carrier to update the tracking status after dispatch.

Estimated delivery times depend on the shipping destination, selected delivery method, carrier operations, weather conditions, and other circumstances outside our reasonable control. Any delivery timeframe shown during checkout should be considered an estimate rather than a guaranteed arrival date.

Because some products, including saddles, tack, packing equipment, and other larger or heavier items, may require additional handling or specialized shipping arrangements, processing and delivery times may vary depending on the product and destination.

International orders, when available, may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated, these charges are the responsibility of the customer.

Please carefully review your shipping address, apartment or unit number, postal code, and contact information before submitting your order. We cannot guarantee that shipping information can be changed once an order has entered processing or has been dispatched.

Lazy L Ranch Co. is not responsible for delays caused by shipping carriers, severe weather, customs processing, incorrect addresses, or other circumstances beyond our control. If tracking shows your package as delivered but you cannot locate it, please contact the shipping carrier first and then reach out to us if further assistance is needed.

If your package arrives damaged or contains an incorrect item, please contact us as soon as possible with your order number and clear photographs of the package and product so we can review the issue.

For questions about shipping or your order, please contact us at lazylranchco@gmail.com.